Service Phone: +86-379-65298873
Fax: +86-379-65298869
24 hours phone: +86-13592083663
E-mail: land_service@landglass.com
Project & Case
Contact Us
- Address: Guangjian Building, No.12 – Wangcheng Road, Luoyang, China
- Zip Code:
- Email:
- Phone:
- Fax:
Service Team
International Service
In the operation manual there is a trouble-shooting guide that can help you resolve your doubts. You can also review the technical process descriptions on the process manuals. If you can’t find a solution for your problem, please contact us:
International Customers Can Contact LandGlass or Our Local Service Centers
Former Soviet Union Areas: serg@eastglass.ru
Southeast Asia: seekksin@singnet.com.sg
Europe: freyhermann@aol.com freyhermann@t-online.de
Iran: hassan_malekafzali@yahoo.com
U.S.A. & Canada: info@igesolutions.com
Australia: david.ryall@bigpond.com.au
mulglas_nz_@bigpond.com
Korea: ykc@ykc.co.kr
Southeast Asia: seekksin@singnet.com.sg
Europe: freyhermann@aol.com freyhermann@t-online.de
Iran: hassan_malekafzali@yahoo.com
U.S.A. & Canada: info@igesolutions.com
Australia: david.ryall@bigpond.com.au
mulglas_nz_@bigpond.com
Korea: ykc@ykc.co.kr
Necessary Information to Receive Assistance
- 1The model of your furnace;
- 2The details of your problem and in which conditions it happens;
- 3If the quality of the end products affected please describe the defects, for example: the location of white haze, the glass bent, etc. And please, provide the tempering parameters during tempering.
Pre-sales Service
LandGlass’s professional engineer’s team will provide you with an all-round and timely service before your choice. It includes:
- 1Help the customer choose the most suitable tempering line according to the target market and production volume requirements.
- 2Help the customer choose other glass processing machines.
- 3Help the customer arrange all the glass processing machines in the workshop.
- 4Arrange visits to other glass processing companies.
After-sales Service
- 1Create files about the customer to serve you better.
- 2Pay attention to the customer’s demands to try to satisfy them.
- 3Suitable and efficient service.
- 4Friendly, patient and professional service attitude.
- 524 hour hotline.
- 6Full day scheduled service visits during warranty period.
- 7After de warranty period we offer original parts and tailored services.
- 8Free remote diagnosis service.
Customer Training
Operator Training
LandGlass has a professional team of engineers who can provide comprehensive training to customers before the operation. The training includes:
- 1The fundamental knowledge about tempering technology and tempering equipment.
- 2The operating principles and mechanical structure of the components of the equipment.
- 3The operating principles and structure of the electric control system.
- 4The fundamental electric-map-reading knowledge.
- 5The maintenance of the convection system.
- 6The operating regulations and technical knowledge about the tempering equipment.
- 7The daily maintenance and trouble-shooting methods.